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For our community members with a digest or no email subscription for the community discussions - this one is for you! We now have a functionality called participation emails. You'll be notified via email any time someone replies to one of your threads or comments, ensuring you're immediately aware of the latest responses. To prevent duplicate notifications in your inbox, you won't receive participation emails if you're already receiving real-time notifications for a community . In addition - if you haven't participated in the thread but want to be notified when new responses are added to a thread you are interested in (follow a thread), you can manually enable ...
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When people think of the marketing department in a law firm, they often think of events and client gifts. But in reality, it’s a team of people who often have MBAs, master’s degrees in communications, and similar advanced degrees working to move the firm’s strategic plans forward—and they’re often an untapped resource for the knowledge management (KM) and library services teams. Gone are the days that the marketing department planned your parties and ordered conference swag. These functions still happen, but they’re driven by data and measured against targets. Now marketing staff also coach the firm’s lawyers on how to win and develop business in a systematic ...
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Background Akin Gump Strauss Hauer & Feld LLP is an American international law firm, founded in 1945 with more than 900 attorneys.  We have offices in Dallas, Washington, D.C., San Antonio, Houston, Irvine, Fort Worth, New York, Moscow, Philadelphia, London, Los Angeles, Longview, San Francisco, Beijing, Hong Kong, Singapore, Abu Dhabi, Dubai, Frankfurt, Geneva and Hartford. Nineteen varying business services groups support fifteen legal practices at any given time.  Our business services leaders are growing in lean legal sigma training and certifications.  This enables a more proficient and sustainable approach to the business growth and process change ...
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Content from Stephen Reale : Ropes and Gray : stephen.reale@ropesgray.com: Background: I am currently a Senior Project Manager at the Boston based law firm Ropes and Gray. Ropes and Gray is a leading global law firm with approximately 3,000 employees, and 11 offices, including offices in Europe and Asia. I work within the Project Services Department, which is similar to a Project Management Office (PMO). The group includes 6 Project Managers (PMs), as well as 3 Business Analysts (BA) and 3 Quality Assurance testers. As a PM, my primary role is to facilitate the implementation of business and technology solutions across various departments, within the ...
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The Indiana Office of the Attorney General (OAG) is a complex, multi-faceted government agency that is both a law firm and a politically elected office serving many functions in an effort to protect and defend the constituents, laws, and government agencies and officials of the State of Indiana.  The OAG has 28 separate and unique business units to accommodate all the legal, law enforcement, and operational functions handled within the office.  There are approximately 400 OAG employees, just 10 of which make up the Information Technology Department where the business analyst and project manager roles reside.  As a government agency funded by taxpayer dollars, we ...
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Business Analysts and Project Managers each play an important role in delivering change to an organization. To work well together, each need to understand their roles: Determining the "What." Executing the "How." Understanding and conveying the "Why." Business Analysts act as the bridge between the end user and the people who will affect a vision. However, getting to the What requires skills beyond just asking questions. Listening to users may lead to the skill of "asking the next question;" anticipating what the people who direct this vision of change, often a Project Manager, will want to know. Understanding what users want, the What must happen, represents ...
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In honor of “daylight saving time” here’s a “timely” tip to do with Outlook Calendaring:   Say good-bye to using the time and date pickers ! Outlook accepts shortcuts, like 4d (for 4 days from now) or 115p (for 1:15 PM), as well as formulas: 3/14 + 12d (converts to Mon 3/26/2021), and natural language, so you can type Christmas in the date field and Outlook knows it's Dec 25. It also knows three weeks from tomorrow, although   3w + 1   is less typing. :) Although your choices are limited, shortcuts will work in the snooze field - just type a number for the number of minutes, or add a   d   if you want to snooze it for days.
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Implementing new workflows and identifying process improvements are staples of Business Process Management (BPM) initiatives. Key factors in BPM projects are cross-departmental collaboration and design thinking. For process analysts to be successful, they depend on analytics, data, and emotional intelligence. Regardless of where the BPM team is situated within the organization (IT, Operations, KM, etc.), the team must work with others to achieve goals. Implementing New Workflows Review Standard Operating Procedures (SOP’s) and any training materials available on the line of business or process. In this exercise, aim to learn as much as possible from a ...
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Feb 27, 2019 - It was a very impressive day with the LTRC 2019 Women in Legal Tech honorees. Joy Heath Rush’s leadership and impressive career landed her on the short list of over 100 nominees, and the ILTA staff helped Joy celebrate during the ABA’s celebratory luncheon. During the award presentation, women honorees shared their career histories and the potential of the future of legal tech with women forging innovation and thoughtful industry advancements The night before in snowy Chicago, ILTA’s Women Who Lead (WWL) Initiative hosted a Chicago member social in her honor thanks to the support of iManage, Litera Microsystems, Olenick, and Traveling ...
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Do You Know the Menu Key? This key has been was there all along. It is on the right side of my keyboard between the Window Key and the Control Key. It is the "Menu Key". Why? Because when you press it, it opens up a drop-down menu for whatever program you're in. The menu includes all the information you would see if you   right clicked , you could also call it the "Right-Click" Key.   Or you can press SHIFT + F10 So, next time you're typing away and need an edit menu or some other feature that you normally right-click to get, just head down to the Menu
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Today’s law firms have a problem. The technology that was developed to help firms better serve their clients actually has many attorneys feeling like they are treading water – and barely keeping their heads up. Attorneys are faced with increasing pressure to quickly adopt and master new tools to bill, work, and collaborate better and faster. It’s hard to do anything faster when you’re flummoxed by the skills needed to reach the high bar of technological excellence. As law firms and legal departments continue to look to technology solutions to help their offices maximize efficiency, many attorneys feel that they are being left behind. Or worse, ...
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ILTA at Legaltech 2019

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Time has flown and another successful Legaltech for ILTA is in the books. From January 28th- 31st, members of ILTA’s professional staff attended the 14th annual Legaltech in New York City to meet with ILTAns, potential ILTAns, and to deliver content as an Educational Partner. The three ILTA Educational Track sessions were well attended, and it was a great opportunity to provide CLE accredited sessions with our ILTA members and business partners as speakers. A few takeaways from the sessions are as follows: Beyond The Attack – Legal & Ethical Considerations In Breach Response   (pictured above) Moderator :   ...
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#GLH2019, NYC Held as part of a robust series of global ‘hacking’ events over three days, from February 22-24, 2019, the #GLH2019 was an outstanding success. The New York City event, co-sponsored by ILTA, had over 125 technologists, lawyers, and innovators gathered to produce pitches and plans for one purpose: “Rapid development of solutions for improving the legal industry world-wide.” Beginning Friday after the end of the typical 9-5pm working day, and gathering in the Orrick offices, attendees flocked into a sophisticated and vibrant place: perfect for innovation. After opening remarks by the founder of the Global Legal Hackathon, David Fisher, attendees ...
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Revealing a Mystery Format   You're scanning through your latest Word masterpiece when you notice a paragraph that doesn't seem to fit. Something's amiss with the formatting, but what? Press the   Shift+F1 key combination. The mouse pointer changes to look like an arrow-question mark. Now, click any character in any word in any paragraph. Microsoft Word describes exactly what the heck is going on with the formatting in the Reveal formatting task pane. (Press Shift+F1 again to deactivate this feature.
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Did you know, you can now save your discussion posts; replies and even blog posts as a draft, return later to edit and then publish/post? To locate your drafts - visit your profile page ( https://www.iltanet.org/network/members/profile ) and under the My Contributions tab - select List of Contributions and then you will find your drafts contained here.  You will see a hyperlink for 'edit draft' next to your draft posts or blog which when clicked will take you back in to the content to complete and then publish/post or even delete without posting. #ILTAHowTo ​
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Three years ago, our firm entered into an eDiscovery managed services contract with Epiq.  We believed that a managed services model was the most efficient way to deliver eDiscovery services to our clients at the most competitive prices. Our requirements were based on carefully articulated operational objectives (dedicated infrastructure and technical support) and financial objectives (predictable monthly fees). At the end of the contract term, we had to make a case for renewal. Had Epiq fulfilled our requirements? Did the model meet our original objectives? What was the measure of its success? By analyzing the details of our monthly subscription agreement and ...
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Hello again, it has been a while since we talked to all of you about IoT and the challenges it brings to bear for our already burdensome security defenses we put in place to protect clients and firm data. Today we are going to look at the compliance side of IoT and some high level information on what needs to be done and where the future lies for complying to all these network connected devices.  As we discussed these are not your typical Server, workstation, laptop printer, phones but a vast array of devices we may not give a second thought. I am talking about Assistants, wearables, security cameras, bio-metric devices, sensors, lion, tigers and bears, ...
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A common question that comes up in the ILTA communities, in particular for smaller firms, is what are your options for financial software?  What is everyone else using and why did they choose that particular one? You may have missed the series last year on that very topic that was hosted by Beth O’Connor and Julie Lindsay, both from AAC, Inc., so below are links and recaps for the series.  I am also including information on a series that was presented in 2016 which still has relevant information when navigating the process of purchasing a new financial system. (Click on titles to access the recording and related materials for each session) Financial ...
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Keeping up with new privacy legislation can amount to a full-time job.  Last year we held our collective breath as we waited for the impact of GDPR.  Since then we’ve seen the passage of the California Consumer Privacy Act (CCPA), the Massachusetts data protection law, major tech companies calling for a US version of the GDPR, and the introduction of the US Data Care Act calling for a federal privacy law.  While these laws and proposals cover the rights of an individual to know who has their data, who can access it and what they can do with it, they do not specifically address an individual’s rights as pertains to their private electronic communications. ...
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How To Remove All The Hyperlinks In A Document - All At Once! ( this keyboard shortcut changes all field codes to text.) Select entire document then press: [Ctrl][Shift][F9]  AND   Easy Selection of Text Select a word   – Double-click on it. If a space immediately follows the word you select, the space gets selected, too. Punctuation is ignored. Select a sentence   – Select a sentence. Hold down   [Ctrl]   and click anywhere in the sentence. Select a paragraph   – Triple-click within the paragraph or move the mouse just past the left margin of the paragraph. When the pointer changes to a right-pointing arrow, double-click ...
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